Legal
Refund Policy
Simple and unconditional: if Lexapt is not right for you, you get your money back within 30 days of purchase.
30-day money-back guarantee
Every paid plan comes with a 30-day money-back guarantee. If you request a refund within 30 days of the charge, we refund it in full. No questions asked, no conditions, no forms to justify.
Subscriptions
You may cancel your subscription at any time from your workspace; access continues until the end of the billing period. If you cancel within 30 days of a monthly or yearly charge, that charge is refunded in full. Charges older than 30 days are not refundable, but you keep access until the period you paid for ends.
How to request a refund
Email support@lexapt.com from the email address on your account and mention the charge you want refunded. We process refunds within 5 business days, back to the original payment method; your bank or card issuer may take up to 10 additional business days to show it.
What happens after a refund
When a refund is issued, access to the paid features of your plan ends and your workspace returns to the Free plan. Your products, assessments and documents stay in your account.
Your statutory rights
Nothing in this policy limits rights you cannot waive under applicable law, including the 14-day withdrawal right for consumers in the EU and UK. Where the law gives you stronger rights than this policy, the law applies.
Abuse
Refunds may be refused where there is evidence of fraud, refund abuse or other manipulative behaviour. See also our Terms of Service.
Questions about this document? Contact us.